Employee Appreciation Week Recap

Employee Appreciation Week is one of our favorite weeks of the year!  This week-long event, packed with food, games, and prizes, is our way of saying thank you to our employees for all of their hard work  This year’s festivities wrapped up last Friday, and everyone is still talking about all of the fun they had.

One of the best things about Employee Appreciation Week is the food!  In Chicago, Base Manager Tracy Ryan kept the crew room stocked with candy and other goodies throughout the week.  Her queso dip with chips and salsa was a huge hit!  Tracy also delivered Subway sandwiches planeside to crews with fast turns.

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The Raleigh-Durham base had a similar agenda, offering a smorgasbord of treats each day. All kinds of candy bars were available on Monday, while Tuesday featured “grab and go” breakfasts for the crew members.  Throughout the week, crews also feasted on nachos, cupcakes and pizza.

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At the St. Louis base, Base Manager Nikki Lutz worked hard keeping the crews fed all week, and even held a barbecue right on the ramp!

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In addition to the food and festivities, each crew base gave away a FitBit!

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  Flight Attendant Alyce Atkinson won the FitBit given away at our ORD crew base.

At the St. Louis headquarters on Tuesday, corporate leaders threw a “come as you are” breakfast (which was pajamas for many) for all employees, complete with a caricature booth and balloon artist.  The leadership team manned griddles and hotplates, and served up an impressive spread that included sausage, eggs, pancakes, and even a smoothie bar.  And of course, President Rick Leach and GoJet COO Terry Basham held their annual competition to see whose pancakes were the most popular  (we ran out of both, so we’re called it a tie!).

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Other events throughout the week included the very popular “Take Your Dog To Work Day,” a gourmet cupcake truck, and a friendly game of Family Feud that pitted GoJet employees against employees of our sister carrier, Trans States Airlines.

One of the biggest events of the week was the annual washers tournament.  This year was the tournament’s biggest year yet, with 35 teams participating.  Our Maintenance department has established a washers dynasty over the years, and many teams from other departments were eager to de-throne them. However, Maintenance remained dominant again this year, and we again had a Maintenance vs. Maintenance championship game!

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Maintenance remained dominant later in the week, winning the annual tug-of-war showdown between the Maintenance hangar and corporate office employees.

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The Maintenance Hangar defeats the corporate office employees in tug-of-war….again!

On Friday, employees enjoyed a barbecue,

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a mini-classic car show,

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and an afternoon of “knockerball.”

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One thing’s for certain – we’re already looking forward to next year!

Pilot and Passenger Race to Retrieve Cell Phone Before Departure

We’ve all experienced it at least once – that sinking feeling you get when you realize that you’ve lost your cell phone, with all of your contacts.  That’s exactly the situation that one of our passengers was recently faced with.  After boarding a flight to St. Louis, he realized that he’d left his cell phone, with all of his business contacts, in the terminal.  With just 15 to go minutes before departure, the odds of retrieving his phone before take-off didn’t look good.  That’s when Captain Jacob Sutherland stepped in.

Captain Jacob Sutherland
Superstar pilot, Captain Jacob Sutherland

I wanted to share with you an unbelievable experience I had with one of your Captains and Flight Attendants on a recent flight from New York to St. Louis.   After leaving the gate by shuttle bus and boarding my flight on the tarmac, I that realized I had left my phone in the airport’s Sky Lounge. All 100 of my client contacts for a conference that I was to run in St. Louis were stored in that phone. More importantly, that phone number was the only way that I could be reached over those next four days.

I explained this dilemma to Flight Attendant Melanie McKetchem, and she kindly asked the cockpit if they could help. Captain Jacob Sutherland contacted the terminal to see if it could be retrieved. But with only 15 minutes to departure, it was not possible to get my phone to the plane in time. So, the Captain decided that he and I could take the bus back and race to the lounge to get it.

What played out next must have looked to onlookers like a scene from a movie. Captain Sutherland and I jumped on the shuttle back to the terminal, literally sprinting over the bridge to the lounge. There, my phone was just about to be handed over to security.  My phone was then returned to me, and the Captain and I once again sprinted, this time back through the two terminals to the shuttle bus. Somehow, we were back on the plane in enough time to depart on schedule, and touched down in St. Louis 20 minutes before our expected arrival time.

I have been on hundreds of flights since the 1970s, and this is by far the best experience that I have ever had. If Captain Sutherland is typical of your flight staff, then your company and passengers are in very capable hands. The Captain saved my trip and event with his quick initiative and decision making ability. I thank these two flight personnel for their great efforts on my behalf.

Thanks to Captain Sutherland and the hundreds of other GoJet employees who are out there giving it their all for our passengers, each and every day.  If you’d like to work with truly extraordinary and thoughtful people, click here to check out a list of current openings.

 

Delta Million Miler Impressed by Two Flight Attendants’ Creative Service

Flight Attendants Ashley Adams and Rachel Higgins put a creative spin on their inflight service that even a Delta Million Miler had never encountered.

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GoJet Flight Attendants Ashley Adams [left] and Rachel Higgins [right].
I am a Million Miler and someone who has flown Delta since the mid-1970s. I’ve done almost 1.75 million miles, and have seen good service during that time. I am writing today to acknowledge the performance of two Delta Connection flight attendants who went above the job requirements this past week.

I was traveling on a flight from Norfolk to Detroit and was bumped up to first class. At the end of the flight, each of us in the front of the plane were handed paper napkins with a personal handwritten thank you from the two flight attendants who were named Ashley and Rachel. I thought that was a nice touch and one that I had never experienced before.

Our flight attendants are constantly looking for ways to improve the passenger experience. If you have a passion for customer service, click here to learn more about becoming a GoJet flight attendant!

 

GoJet Flight Attendant Wins First Runner Up in Mrs. North Carolina Pageant

Our employees do some truly astounding things in their free time.  Take GoJet flight attendant Juanette Roache – when she’s not providing stellar customer service at 37,000 feet, she regularly volunteers at her local soup kitchen and homeless shelter, as well as mentors children through the Boys and Girls Club.  Her community service led to an opportunity this spring to compete in the Mrs. North Carolina pageant, where she was named the first runner up and received the People’s Choice Award.

Competing in such a high-profile pageant was a personal victory of sorts for Mrs. Roache, who has struggled with shyness since she was a child.  She credits her experiences as a GoJet flight attendant with really helping her come out of her shell.  “I was kind of shy growing up. As a flight attendant, you meet so many different people each day, so it actually kind of opened me up to working with others.”

GoJet Flight Attendant Juannette Roache
GoJet Flight Attendant Juannette Roache

Juanette began her career with GoJet during the spring of 2015.  When asked what she likes best about her job, she replied, “There is always something new every day, and the people I work with make GoJet feel like a family.”

Based in Raleigh, Juanette has lived in eastern North Carolina since she was in high school. “My father is a former Marine, so we moved around a lot. But I call North Carolina home.” She received her degree in biology from Elizabeth City State University, with an emphasis in pre-medicine and pre-dentistry, and originally planned to attend pharmacy school.  She was struggling to find a career in her field when she saw a posting for GoJet on a flight attendant career site.  “I applied because I love to travel, and I love meeting new people,” she explains.

Juannette Roach has participated in community service for most of her life, and enjoys being an inspiration to younger generations.
Juannette Roach has participated in community service for most of her life, and enjoys being an inspiration to younger generations.

The Mrs. North Carolina pageant wasn’t Juanette’s first experience with the pageant scene. “I competed in one pageant in Hawaii when I was younger, but I really started when I was 22-years old.” Juanette competed in the Miss North Carolina pageant in the past, but was approached by one of the directors of the Mrs. International system to compete as a married woman, after noticing her participation in community service on Facebook. “Competing in this particular pageant was a very positive experience to be a role model to young girls, especially among so many other accomplished women across the state.”

Juanette says that there are a lot of similarities between  her pageant experiences and being a flight attendant.  “You have to be both personable and relatable, but also willing to work hard. You’re not being micromanaged in either, so you need to do your best so that you can provide a positive impact.  With a pageant, that impact is community service.  As a flight attendant, my impact is providing a safe, quality and satisfying travel experience.”

We are inspired by Juanette’s commitment to positive outreach and are proud that she has chosen to share her talents with us!  Juanette plans to pursue the Mrs. North Carolina crown again next year, and her entire GoJet family will be cheering her on!

GoJet Leadership Connects with Employees During Spring Meet & Greets

Keeping in touch with employees that are scattered around the country and constantly on the move can be a challenge.  That’s why the GoJet leadership team makes it a priority to hit the road for Meet & Greet events a minimum of two times a year.  During these trips, which typically take place in the spring and fall, the GoJet COO, as well as representatives from Inflight, Flight Operations and Maintenance, hit the road for two whirlwind weeks of base visits.

GoJet prides itself on its employee-focused corporate culture, and being in tune with issues that our employees care about is a top priority.  “The Meet & Greets are a great way to chat with our team members in a casual setting about any feedback or concerns they may have,” said GoJet COO Terry Basham.  “Email and phone calls are great for staying in touch on a day-to-day basis, but nothing can replace the one-on-one conversations that we’re able to have at these events.”

Director of Flight Operations Randy Bratcher echoed those sentiments, remarking “We’ve got a great group of employees who truly want our airline to be the best that it can be.  I always leave the Meet & Greets with invaluable suggestions from our pilots.”

This round of Meet & Greets started on Tuesday with an after hours event in Raleigh-Durham for Raleigh-based employees.  The following day, the team leaded to New York (on a flight piloted by none other than the Director of Operations and the Chief Pilot!) to meet with New York-based mechanics and crews connecting through La Guardia.

The second round of spring Meet & Greets will take the leadership team to Chicago and Denver.  Here are some of our favorite pics from Round 1!

 

 

 

 

Hollywood Star Treats GoJet Crew to Dinner

The crew of a Detroit to Louisville flight had an unexpected treat this past weekend.  The flight was without a First Officer and facing a delay when First Officer Kevin Pickering offered to pick up the trip.  Academy Award winning Actor Jon Voight was a passenger on the flight, and was so impressed by Kevin’s actions that he took the entire crew out to dinner afterwards.

Of the evening, Flight Attendant Brooke Pierce said, “He is such a kind man and we had a wonderful time!”