Pilot and Passenger Race to Retrieve Cell Phone Before Departure

We’ve all experienced it at least once – that sinking feeling you get when you realize that you’ve lost your cell phone, with all of your contacts.  That’s exactly the situation that one of our passengers was recently faced with.  After boarding a flight to St. Louis, he realized that he’d left his cell phone, with all of his business contacts, in the terminal.  With just 15 to go minutes before departure, the odds of retrieving his phone before take-off didn’t look good.  That’s when Captain Jacob Sutherland stepped in.

Captain Jacob Sutherland
Superstar pilot, Captain Jacob Sutherland

I wanted to share with you an unbelievable experience I had with one of your Captains and Flight Attendants on a recent flight from New York to St. Louis.   After leaving the gate by shuttle bus and boarding my flight on the tarmac, I that realized I had left my phone in the airport’s Sky Lounge. All 100 of my client contacts for a conference that I was to run in St. Louis were stored in that phone. More importantly, that phone number was the only way that I could be reached over those next four days.

I explained this dilemma to Flight Attendant Melanie McKetchem, and she kindly asked the cockpit if they could help. Captain Jacob Sutherland contacted the terminal to see if it could be retrieved. But with only 15 minutes to departure, it was not possible to get my phone to the plane in time. So, the Captain decided that he and I could take the bus back and race to the lounge to get it.

What played out next must have looked to onlookers like a scene from a movie. Captain Sutherland and I jumped on the shuttle back to the terminal, literally sprinting over the bridge to the lounge. There, my phone was just about to be handed over to security.  My phone was then returned to me, and the Captain and I once again sprinted, this time back through the two terminals to the shuttle bus. Somehow, we were back on the plane in enough time to depart on schedule, and touched down in St. Louis 20 minutes before our expected arrival time.

I have been on hundreds of flights since the 1970s, and this is by far the best experience that I have ever had. If Captain Sutherland is typical of your flight staff, then your company and passengers are in very capable hands. The Captain saved my trip and event with his quick initiative and decision making ability. I thank these two flight personnel for their great efforts on my behalf.

Thanks to Captain Sutherland and the hundreds of other GoJet employees who are out there giving it their all for our passengers, each and every day.  If you’d like to work with truly extraordinary and thoughtful people, click here to check out a list of current openings.

 

Delta Million Miler Impressed by Two Flight Attendants’ Creative Service

Flight Attendants Ashley Adams and Rachel Higgins put a creative spin on their inflight service that even a Delta Million Miler had never encountered.

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GoJet Flight Attendants Ashley Adams [left] and Rachel Higgins [right].
I am a Million Miler and someone who has flown Delta since the mid-1970s. I’ve done almost 1.75 million miles, and have seen good service during that time. I am writing today to acknowledge the performance of two Delta Connection flight attendants who went above the job requirements this past week.

I was traveling on a flight from Norfolk to Detroit and was bumped up to first class. At the end of the flight, each of us in the front of the plane were handed paper napkins with a personal handwritten thank you from the two flight attendants who were named Ashley and Rachel. I thought that was a nice touch and one that I had never experienced before.

Our flight attendants are constantly looking for ways to improve the passenger experience. If you have a passion for customer service, click here to learn more about becoming a GoJet flight attendant!

 

GoJet Flight Attendant Wins First Runner Up in Mrs. North Carolina Pageant

Our employees do some truly astounding things in their free time.  Take GoJet flight attendant Juanette Roache – when she’s not providing stellar customer service at 37,000 feet, she regularly volunteers at her local soup kitchen and homeless shelter, as well as mentors children through the Boys and Girls Club.  Her community service led to an opportunity this spring to compete in the Mrs. North Carolina pageant, where she was named the first runner up and received the People’s Choice Award.

Competing in such a high-profile pageant was a personal victory of sorts for Mrs. Roache, who has struggled with shyness since she was a child.  She credits her experiences as a GoJet flight attendant with really helping her come out of her shell.  “I was kind of shy growing up. As a flight attendant, you meet so many different people each day, so it actually kind of opened me up to working with others.”

GoJet Flight Attendant Juannette Roache
GoJet Flight Attendant Juannette Roache

Juanette began her career with GoJet during the spring of 2015.  When asked what she likes best about her job, she replied, “There is always something new every day, and the people I work with make GoJet feel like a family.”

Based in Raleigh, Juanette has lived in eastern North Carolina since she was in high school. “My father is a former Marine, so we moved around a lot. But I call North Carolina home.” She received her degree in biology from Elizabeth City State University, with an emphasis in pre-medicine and pre-dentistry, and originally planned to attend pharmacy school.  She was struggling to find a career in her field when she saw a posting for GoJet on a flight attendant career site.  “I applied because I love to travel, and I love meeting new people,” she explains.

Juannette Roach has participated in community service for most of her life, and enjoys being an inspiration to younger generations.
Juannette Roach has participated in community service for most of her life, and enjoys being an inspiration to younger generations.

The Mrs. North Carolina pageant wasn’t Juanette’s first experience with the pageant scene. “I competed in one pageant in Hawaii when I was younger, but I really started when I was 22-years old.” Juanette competed in the Miss North Carolina pageant in the past, but was approached by one of the directors of the Mrs. International system to compete as a married woman, after noticing her participation in community service on Facebook. “Competing in this particular pageant was a very positive experience to be a role model to young girls, especially among so many other accomplished women across the state.”

Juanette says that there are a lot of similarities between  her pageant experiences and being a flight attendant.  “You have to be both personable and relatable, but also willing to work hard. You’re not being micromanaged in either, so you need to do your best so that you can provide a positive impact.  With a pageant, that impact is community service.  As a flight attendant, my impact is providing a safe, quality and satisfying travel experience.”

We are inspired by Juanette’s commitment to positive outreach and are proud that she has chosen to share her talents with us!  Juanette plans to pursue the Mrs. North Carolina crown again next year, and her entire GoJet family will be cheering her on!

Flight Attendant Joe Camelliri Consistently Goes the Extra Mile

great job thought bubble

In-flight Manager Calvin White submitted this 4th Quarter Above & Beyond nomination for Flight Attendant Joe Camelliri.  Here’s what Calvin had to say:

Joe Camelliri takes pride in his work as a Flight Attendant. He always shows up with a friendly smile, along with his freshly pressed uniform and military shined shoes!  Joe has taken the liberty to place mirrors along with positive wording beside them in the STL crew room, which reminds the crew to take a good look at themselves before walking out the door.  This, along with the numerous “A Job Well Done” cards he brings in, shows how Joe Camelliri really goes above and beyond.  Great Job!

Amazing employees like Joe are what make this company great!  Thanks for all that you do, Joe.

Flight Attendant Tamyra Blackmon Goes Above & Beyond

great job thought bubbleWe received this nice note from a passenger regarding the extraordinary lengths that Flight Attendant Tamyra Blackmon went to in order to return the customer’s lost iPad. Here’s what he had to say:

I wanted to share a recent experience with one of your flight attendants, Tamyra Blackmon.  On Nov 5, on a flight from Raleigh, NC to NY, I left my iPad behind on the plane.     I didn’t realize this until I got home and promptly filed a missing items report to Delta, hoping that someone honest, like Tamyra, would find it and turn it in.  What I would not expect, however, was the extraordinary efforts that Tamyra took to assure that my property was safely returned to me.

Later that night, I received a voicemail and text directly from her confirming that she had located my property.  To assure that it was not compromised in the JFK lost and found department, she kept my iPad with her and offered to meet me to make sure I got it.  I also learned that she had tried to page me in the airport, hoping that I was connecting on another flight and was still in the airport.  At my request, she returned it to a Delta supervisor the following day and, to make sure that there was no confusion, provided me with the supervisors name, employee number and contact information.  I was able to pick it up without incident.

I’m really astonished at her diligence to make sure that one of your customers was provided such exceptional service.  I am a loyal Delta flyer and a Platinum Medallion member.  I can not possibly express the gratitude that should be accorded to her with mere words.  You have a very special person working for you.

Thanks so much.  Hope you enjoy your holidays.

Your loyal and grateful customer,

Brian

Tamyra, thanks for providing this passenger with such outstanding service!  Tamyra will be entered in the fourth quarter Above & Beyond contest and is in the running to win a $50 Visa gift card.  Fourth quarter nominations for Above & Beyond recognition will be accepted until December 31.  Nominations may be submitted online via the link on the main page of the employee website or via the link here on the blog.