Just a reminder that today is the last day to submit fourth quarter Above & Beyond nominations. Any nominations received after today will be included in the first quarter 2015 contest. Nominations may be submitted online via the link here on the blog or via the link on the main page of the employee website. Nominations may be submitted in each of the following five categories:
Thanks to those of you who have already taken the time to tell us about the amazing ways in which your co-workers have gone above and beyond this year!
We received this nice note from a passenger regarding the extraordinary lengths that Flight Attendant Tamyra Blackmon went to in order to return the customer’s lost iPad. Here’s what he had to say:
I wanted to share a recent experience with one of your flight attendants, Tamyra Blackmon. On Nov 5, on a flight from Raleigh, NC to NY, I left my iPad behind on the plane. I didn’t realize this until I got home and promptly filed a missing items report to Delta, hoping that someone honest, like Tamyra, would find it and turn it in. What I would not expect, however, was the extraordinary efforts that Tamyra took to assure that my property was safely returned to me.
Later that night, I received a voicemail and text directly from her confirming that she had located my property. To assure that it was not compromised in the JFK lost and found department, she kept my iPad with her and offered to meet me to make sure I got it. I also learned that she had tried to page me in the airport, hoping that I was connecting on another flight and was still in the airport. At my request, she returned it to a Delta supervisor the following day and, to make sure that there was no confusion, provided me with the supervisors name, employee number and contact information. I was able to pick it up without incident.
I’m really astonished at her diligence to make sure that one of your customers was provided such exceptional service. I am a loyal Delta flyer and a Platinum Medallion member. I can not possibly express the gratitude that should be accorded to her with mere words. You have a very special person working for you.
Thanks so much. Hope you enjoy your holidays.
Your loyal and grateful customer,
Tamyra, thanks for providing this passenger with such outstanding service! Tamyra will be entered in the fourth quarter Above & Beyond contest and is in the running to win a $50 Visa gift card. Fourth quarter nominations for Above & Beyond recognition will be accepted until December 31. Nominations may be submitted online via the link on the main page of the employee website or via the link here on the blog.
Congratulations to our Third Quarter Above and Beyond winners!
Flight Ops: Captain James Shaffer
In-Flight: Brenden Tero
Maintenance: Juan Ramirez (LGA MX)
SOC: Heather Brown
Corporate/Station Employee: John Theodore
Team/Flight Crew: Eli Burch and Kristine Allman
Each winner will receive a $50 Visa gift card and will be entered in the Employee of the Year contest at the end of the year. The employee of the year will receive a $500 Visa gift card!
Don’t forget that nominations for the 4th Quarter Above & Beyond contest will be accepted until December 31st. You can submit your nominations online via the link on the blog or via the link on the employee website. Please take the time to let us know whenever you see one of your co-workers providing above and beyond service to our passengers or to their co-workers.
We’ve received multiple Above & Beyond nominations for LGA MX team member Juan Ramirez. Here’s what Juan’s co-workers had to say about him:
This individual has managed to meet and greet most of the flights into LGA, while minimizing delays and crew write ups. This individual has also dedicated more time to the troubleshooting of items before deferring for a more accurate repair.
another of Juan’s co-workers said:
Jaun Ramirez has been a great help to our operational performance and keeping our DMI count under control for our delta fleet in LGA. He meets the aircraft even when not instructed to try to clear any MEL’s posible and fix any small issues the crew has before they become big problems in outstations.
Juan has been entered in the Maintenance category of the third quarter Above & Beyond program. The winner of each category will win a $50 Visa gift card and will be entered in the Employee of the Year contest at the end of the year.
A big thanks to Juan’s co-workers who took the time to tell us about the great job he does!
We received this Above & Beyond submission for flight attendants Eli Burch and Kristina Allen. Here’s what Captain Brent Furrow had to say about their performance on a recent flight:
Today I dead-headed in first class on GoJet flight 6239 DTW-STL. I observed that when each first class passenger was handed their drink, the flight attendants accompanied it with a hand-written, personalized note that said “Thank you for flying with us, Mr./Mrs. –, signed Eli & Kristine.”
In all of my years of non-rev’ing, dead-heading, and jump seating I have never seen this done before. What a simple idea! And what a subtle touch of class.
I’ve got a masters degree in tourism management, and this simple personalized touch that a couple of our flight attendants came up with really impressed me. Service like this is why I believe our regional airline is the best there is.
Please share my sentiments with their flight managers on a job well done.
Eli & Kristina have been entered in the Team/Flight Crew category of the third quarter Above & Beyond contest and are in the running to each win a $50 Visa gift card!