Congratulations to Heather Brown, the GoJet Airlines Employee of the Year!

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After reviewing the nominations of each employee who won an Above & Beyond award in 2014, the leadership team has selected Heather Brown in the GoJet SOC as the 2014 Employee of the Year.

Heather was the third quarter Above & Beyond winner in the SOC category. Heather’s co-workers told us how she frequently comes in on her days off when the SOC is short or when the operation is in need. One of Heather’s colleagues told us about a time when she returned from training in MSP to assist the SOC after the Chicago tower fire, even though she was not required to do so.

“Heather has been a valuable asset to the Scheduling Department, the SOC and GoJet Airlines, said Adam Timperley,” Manager of Crew Scheduling.  “She has been instrumental in the testing and implementation project for converting GoJet’s scheduling software from Sabre to Lufthansa, and is always willing to help the other departments in the SOC.  Heather has also taken some of her off time to plan and execute team building exercises for the SOC, including bringing in food for the staff on holidays.”

We are proud that Heather is a member of our team and of the exemplary way that she represents GoJet. As a token of our appreciation for her above and beyond service in 2014, Heather will receive a $500 Visa gift card.

Thank you Heather, and all of the 2014 Above and Beyond nominees and winners. Your hard work and dedication are what make this company great!

 

Fourth Quarter 2015 Above & Beyond Winners

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Congratulations to our Fourth Quarter 2015 Above & Beyond winners!

Flight Ops: Kevin Weaver
Kevin was nominated by a fellow GoJet pilot, who told us how Kevin went above and beyond to help out on the flight deck while sitting in the jumpseat during his commute home. Due to a number of issues, this particular flight was delayed due to crew availability. Kevin, who was allowed access to the aircraft by the gate agent, printed the flight release and loaded the flight details into the aircraft navigation system, allowing another pilot to communicate with the passengers at the gate. The flight ultimately took a 40 minute delay, and would have been additionally delayed had Kevin not stepped up to help out on his day off.

Later in the flight, Kevin again took the initiative to assist the flight crew when they encountered a jammed slats issue. Without being asked, Keven opened the proper emergency checklist and read it aloud as the crew prepared for landing.

Inflight: Tamyra Blackmon
We received an e-mail from a customer who told us that he left his iPad on the aircraft after a flight to JFK and that Tanya went to extraordinary lengths to return it to him. After an airport page to the customer went unanswered, she left him a voicemail and sent him a text advising him that she had his property. She then turned the iPad over to a Delta supervisor and provided the customer with the supervisor’s name, employee number and contact info. Our customer was then able to pick up the iPad from the Delta supervisor without incident. This passenger was very impressed with Tamyra’s diligence and commitment to providing exceptional service.

Maintenance: Bradley Sliger
Bradley was nominated by a maintenance co-worker who told us how he strives for perfection in every maintenance action he performs. Additionally, Brad is quick to volunteer to take on new tasks and to assist with the training of new mechanics. His constant smile and upbeat attitude makes working with him enjoyable.

SOC: Benjamin Dunbar
Benjamin received multiple nominations from co-workers who said that he always goes out of his way to help others and to ensure that tasks are completed correctly.

Corporate/Station Employee: Chris May
Chris was nominated by a GoJet manager who told us how Chris worked for several months on new Computer Based Training for pilots regarding the proper use of the ship’s logbook. Thanks to Chris’ excellent work, the FAA told Flight Operations that the project had been “very nicely done.” That type of comment from the FAA after just one look is rare, and thanks to Chris, this important project was completed to the FAA’s satisfaction.

Team/Flight Crew: Anastasia Sotiropoulos, Jaclyn Hughes and Zoey Panos
We received an e-mail from a customer who told us about the great Inflight service he received from Anastasia, Jaclyn and Zoey. This customer was impressed by their smiles, courtesy and by the number of times they stopped by his seat to check him. He was also especially impressed by a handwritten note he received from the three of them thanking him for flying with us. This is a great example of how a small gesture can go a long way to impress our customers.

Each winner will receive a $50 Visa gift card and will be entered in the Employee of the Year contest. The Employee of the Year will receive a $500 Visa gift card!

Don’t forget that nominations for the 2015 1st Quarter Above & Beyond contest will be accepted until May 30th. You can submit your nominations online via the link on The GoJet Journal or via the link on the employee website. Please take the time to let us know whenever you see one of your co-workers providing above and beyond service to our passengers or to their co-workers.

Flight Attendant Stephanie Rebro Goes Above & Beyond

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A big thanks to Flight Attendant Stephanie Rebro for providing outstanding service to our passengers!

This evening, I had the pleasure of taking a flight from DEN to ABW (flight number 8627).   I must admit that my flight experience was enhanced by the upgrade to First Class (thank you for that!).   But more importantly it was enhanced due to outstanding  service and an absolute attention to customer service by Ms. Stephanie Rebro.   During the flight, a pressure balancing valve started making an unusual noise, and Stephanie assured all of the passengers.    In addition, she was friendly, approachable, and mature.    She was completely devoted to making sure that her passengers had enjoyable experience with United Airlines.

I run a business unit that does over $1 billion in gross revenue in engineering and construction.   I can assure you that Stephanie is immensely employable, and I would only ask that you recognize and reward her attitude and loyalty to your company and the passengers on United Airlines.

You should also note that Stephanie’s first flight attendant, Mary K worked very hard during the short flight, with an amazing friendly attitude toward service during our short flight from DIA to ABQ.

Stephanie will be entered in the 1st quarter Above & Beyond contest and is in the running to win a $50 Visa gift card. Way to go, Stephanie!

Flight Attendant Joe Camelliri Consistently Goes the Extra Mile

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In-flight Manager Calvin White submitted this 4th Quarter Above & Beyond nomination for Flight Attendant Joe Camelliri.  Here’s what Calvin had to say:

Joe Camelliri takes pride in his work as a Flight Attendant. He always shows up with a friendly smile, along with his freshly pressed uniform and military shined shoes!  Joe has taken the liberty to place mirrors along with positive wording beside them in the STL crew room, which reminds the crew to take a good look at themselves before walking out the door.  This, along with the numerous “A Job Well Done” cards he brings in, shows how Joe Camelliri really goes above and beyond.  Great Job!

Amazing employees like Joe are what make this company great!  Thanks for all that you do, Joe.

Today is the last day to submit 4Q Above & Beyond nominations!

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Just a reminder that today is the last day to submit fourth quarter Above & Beyond nominations.  Any nominations received after today will be included in the first quarter 2015 contest.  Nominations may be submitted online via the link here on the blog or via the link on the main page of the employee website.  Nominations may be submitted in each of the following five categories:

  • Flight Ops
  • In-flight
  • SOC
  • Maintenance
  • Team/Flight Crew
  • Corporate

Thanks to those of you who have already taken the time to tell us about the amazing ways in which your co-workers have gone above and beyond this year!

Best wishes for a safe and happy new year!

Flight Attendant Tamyra Blackmon Goes Above & Beyond

great job thought bubbleWe received this nice note from a passenger regarding the extraordinary lengths that Flight Attendant Tamyra Blackmon went to in order to return the customer’s lost iPad. Here’s what he had to say:

I wanted to share a recent experience with one of your flight attendants, Tamyra Blackmon.  On Nov 5, on a flight from Raleigh, NC to NY, I left my iPad behind on the plane.     I didn’t realize this until I got home and promptly filed a missing items report to Delta, hoping that someone honest, like Tamyra, would find it and turn it in.  What I would not expect, however, was the extraordinary efforts that Tamyra took to assure that my property was safely returned to me.

Later that night, I received a voicemail and text directly from her confirming that she had located my property.  To assure that it was not compromised in the JFK lost and found department, she kept my iPad with her and offered to meet me to make sure I got it.  I also learned that she had tried to page me in the airport, hoping that I was connecting on another flight and was still in the airport.  At my request, she returned it to a Delta supervisor the following day and, to make sure that there was no confusion, provided me with the supervisors name, employee number and contact information.  I was able to pick it up without incident.

I’m really astonished at her diligence to make sure that one of your customers was provided such exceptional service.  I am a loyal Delta flyer and a Platinum Medallion member.  I can not possibly express the gratitude that should be accorded to her with mere words.  You have a very special person working for you.

Thanks so much.  Hope you enjoy your holidays.

Your loyal and grateful customer,

Brian

Tamyra, thanks for providing this passenger with such outstanding service!  Tamyra will be entered in the fourth quarter Above & Beyond contest and is in the running to win a $50 Visa gift card.  Fourth quarter nominations for Above & Beyond recognition will be accepted until December 31.  Nominations may be submitted online via the link on the main page of the employee website or via the link here on the blog.

Third Quarter Above & Beyond Winners

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Congratulations to our Third Quarter Above and Beyond winners!

Flight Ops: Captain James Shaffer

In-Flight: Brenden Tero

Maintenance: Juan Ramirez (LGA MX)

SOC: Heather Brown

Corporate/Station Employee: John Theodore

Team/Flight Crew: Eli Burch and Kristine Allman

Each winner will receive a $50 Visa gift card and will be entered in the Employee of the Year contest at the end of the year.  The employee of the year will receive a $500 Visa gift card!

This could be yours!
This could be yours!

Don’t forget that nominations for the 4th Quarter Above & Beyond contest will be accepted until December 31st. You can submit your nominations online via the link on the blog or via the link on the employee website. Please take the time to let us know whenever you see one of your co-workers providing above and beyond service to our passengers or to their co-workers.

Way to go, Juan Ramirez!

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We’ve received multiple Above & Beyond nominations for LGA MX team member Juan Ramirez.  Here’s what Juan’s co-workers had to say about him:

This individual has managed to meet and greet most of the flights into LGA, while minimizing delays and crew write ups.  This individual has also dedicated more time to the troubleshooting of items before deferring for a more accurate repair.

 another of Juan’s co-workers said:

Jaun Ramirez has been a great help to our operational performance and keeping our DMI count under control for our delta fleet in LGA. He meets the aircraft even when not instructed to try to clear any MEL’s posible and fix any small issues the crew has before they become big problems in outstations.

Juan has been entered in the Maintenance category of the third quarter Above & Beyond program.  The winner of each category will win a $50 Visa gift card and will be entered in the Employee of the Year contest at the end of the year.

A big thanks to Juan’s co-workers who took the time to tell us about the great job he does!

Flight Attendants Eli Burch & Kristina Allen Go Above & Beyond

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We received this Above & Beyond submission for flight attendants Eli Burch and Kristina Allen.  Here’s what Captain Brent Furrow had to say about their performance on a recent flight:

Today I dead-headed in first class on GoJet flight 6239 DTW-STL. I observed that when each first class passenger was handed their drink, the flight attendants accompanied it with a hand-written, personalized note that said “Thank you for flying with us, Mr./Mrs. –, signed Eli & Kristine.”

In all of my years of non-rev’ing, dead-heading, and jump seating I have never seen this done before. What a simple idea! And what a subtle touch of class.

I’ve got a masters degree in tourism management, and this simple personalized touch that a couple of our flight attendants came up with really impressed me. Service like this is why I believe our regional airline is the best there is.

Please share my sentiments with their flight managers on a job well done.

Eli & Kristina have been entered in the Team/Flight Crew category of the third quarter Above & Beyond contest and are in the running to each win a $50 Visa gift card!