We’ve all experienced it at least once – that sinking feeling you get when you realize that you’ve lost your cell phone, with all of your contacts. That’s exactly the situation that one of our passengers was recently faced with. After boarding a flight to St. Louis, he realized that he’d left his cell phone, with all of his business contacts, in the terminal. With just 15 to go minutes before departure, the odds of retrieving his phone before take-off didn’t look good. That’s when Captain Jacob Sutherland stepped in.
I wanted to share with you an unbelievable experience I had with one of your Captains and Flight Attendants on a recent flight from New York to St. Louis. After leaving the gate by shuttle bus and boarding my flight on the tarmac, I that realized I had left my phone in the airport’s Sky Lounge. All 100 of my client contacts for a conference that I was to run in St. Louis were stored in that phone. More importantly, that phone number was the only way that I could be reached over those next four days.
I explained this dilemma to Flight Attendant Melanie McKetchem, and she kindly asked the cockpit if they could help. Captain Jacob Sutherland contacted the terminal to see if it could be retrieved. But with only 15 minutes to departure, it was not possible to get my phone to the plane in time. So, the Captain decided that he and I could take the bus back and race to the lounge to get it.
What played out next must have looked to onlookers like a scene from a movie. Captain Sutherland and I jumped on the shuttle back to the terminal, literally sprinting over the bridge to the lounge. There, my phone was just about to be handed over to security. My phone was then returned to me, and the Captain and I once again sprinted, this time back through the two terminals to the shuttle bus. Somehow, we were back on the plane in enough time to depart on schedule, and touched down in St. Louis 20 minutes before our expected arrival time.
I have been on hundreds of flights since the 1970s, and this is by far the best experience that I have ever had. If Captain Sutherland is typical of your flight staff, then your company and passengers are in very capable hands. The Captain saved my trip and event with his quick initiative and decision making ability. I thank these two flight personnel for their great efforts on my behalf.
Thanks to Captain Sutherland and the hundreds of other GoJet employees who are out there giving it their all for our passengers, each and every day. If you’d like to work with truly extraordinary and thoughtful people, click here to check out a list of current openings.