Nothing makes passengers nervous like inclement weather. Even the most seasoned flyers can get apprehensive with weather on the horizon. When passengers are on edge, frequent and honest communication from the cockpit is essential to putting their minds at ease. GoJet Captain John Chalfant exemplified just that on a recent flight from Raleigh to New York. Here’s what a passenger told us about her experience with Captain Chalfant:
This is a letter of thanks; thanks for a great airline. Clean planes, comfortable, seats and professional crew and cabin attendants. It is noticed and appreciated. When I get on one of your flights, I truly do breathe a sigh of relief.
On Monday, May 23, 2016, I was on board a flight from Raleigh-Durham to New York/LaGuardia. There were storms up and down the East Coast, and passengers on board were nervous – you could feel it in the plane. Captain John Chalfant announced that the flight was going to be choppy, but he would get us above the clouds as quickly as possible. He assured us that he would take care of us, that we would be safe; that it was his job to be sure we would be okay.
The sincerity of non-scripted conversation certainly perked up the passengers. Following that announcement, there was almost an audible sigh of relief amongst the passengers. Once at altitude, when the seatbelt light was turned off, Captain Chalfant encouraged us to, “Explore this ‘vast’ airplane with bathroom facilities” (there was only one). We all laughed, and laughter goes a long way in building rapport between employees and customers.
Many of us thanked him for his conversation. But to me, that is not enough. I wanted your airline and your Captain to know just how much his sincere conversation meant to me and to my five-person team on that plane. I hope that Captain Chalfant continues to have conversations with the passengers that are more than the scripted ,”Your safety is our concern so, sit back and relax.”
This young pilot is a gem. I would trust him with my life and the lives of those closest to me in any flying situation- that is high praise and not said lightly
Captain Chalfant’s professionalism and dedication to his passengers are second to none. He is a shining example of what GoJet is all about, and we are so proud that he is part of our team!