Our awesome employees can be always be counted on to go above and beyond the call of duty, even while off the clock. The below email from a Flight Attendant at another regional airline told us how Joseph Ostergar, a GoJet Pilot who was traveling as a passenger on her flight, jumped in and helped her with the inflight beverage service when her cart malfunctioned. The email is from a few months back, but it’s too good not to share! Here’s what she had to say:
On December 27, on a flight from Idaho Falls (IDA) to Denver (DEN), I had the pleasure of meeting one of your pilots, Joseph Ostergar. He made a huge difference in our flight that day.
When I pulled out the beverage cart to begin my service, the brake would not hold. It was a full flight with little time for me to run the beverages and stow the cart. Joseph saw that it was unsafe without the brake, so he said he’d help me! I was in shock at his amazing offer to do the service with me by holding the cart in place. He even iced the cups, making it easier for me to fill the orders.
In 9 years, I’ve only had one fellow flight attendant offer to help in a similar situation. To have someone from another airline entirely, and not even a flight attendant, went way beyond the call of duty. In the back of the plane an elderly man remarked “Why he’s a Christmas miracle!” after I explained why Joseph was working the flight with me.
Then I needed to figure out what the three letter city code JMS stood for, as the aircraft was continuing on to that destination, even though the crew was switching planes. I quickly asked Joseph if he knew. He looked it up on his app and told me that it was Jamestown, North Dakota. I then was able to properly make my announcement for those passengers continuing on to that destination.
Also, when he boarded he checked in with with our pilots and introduced himself, which I feel is very professional. The crew and I have not been able to stop thinking about his extraordinary actions on our flight. My father who was a professional football coach would have dubbed Joseph as MVP (most valuable player).
Joe will be entered in our first quarter Above & Beyond contest, a quarterly program that recognizes employees who go above and beyond what is required of them. We are so proud of Joe and all of the other GoJet employees who consistently go the extra mile to make things a little brighter