Turbulence can often make even the most experienced flyers nervous. However, for those who are anxious flyers under the best of circumstances, turbulence can be a nerveracking experience. We received the below note from Poppy Harlow, a CNN news anchor, who told us how Flight Attendant Gwen Rodriguez comforted her during a rough air on a recent flight:
I just wanted to let you know what a wonderful experience I had on my flight from Cleveland to LGA last night. There was a lot of turbulence and I am a nervous flyer. Flight Attendant Gwen was so immensely helpful. She talked me through my fear, sat next to me, and helped calm me. She went above and beyond to make me feel safe. I really appreciate all she did–it meant the world to me. Just wanted to share my experience. She made me ever more loyal to Delta!
The GoJet Airlines Above & Beyond program is a quarterly contest that recognizes employees who go above and beyond what’s expected of them to provide outstanding service to our passengers. Gwen’s willingness to go out of her way to set this passenger’s mind at ease makes her a perfect example of the above and beyond spirit, and she was entered in the third quarter contest in the Inflight category. The leadership team is currently reviewing third quarter contest submissions, and winners will be announced soon!