Congratulations to our First Quarter 2015 Above & Beyond winners! This was our biggest quarter for Above & Beyond participation to date—we received 68 nominations this quarter, far surpassing nomination totals from all previous quarters. We are excited that so many of you took the time to tell us about the extraordinary things your co-workers are doing!
This quarter also marks the first time that we are rewarding those who nominated their co-workers, in addition to the winners. In the case of multiple nominations for the same individual, we either selected the nomination that did the best job of describing a co-worker’s above and beyond actions (i.e. went into extensive detail about a particular event, described how a co-workers actions exceeded their regular job responsibilities, etc.) or, in the case of multiple nominations that were equally specific, we randomly drew a submission from the eligible nominations.
Corporate/Station Employee: Bruce Kustes & Michael Jones Nominated by: Lester Schuetz, GoJet Quality Assurance
Bruce and Michael were our on-site inspectors for the United Wi-Fi prototype at DFW. They were required to work long hours for 7 days a week for the duration of the modification, and acted in the capacities of Inspector, Company Liaison, Parts Receiving Inspector and Ramrod. Bruce and Michael did a great job, and the end result was a quality product.
Flight Ops: Larry Balocca
Nominated by: Pamela Hamlett, Flight Ops
Pamela who told us how Larry helped an elderly woman on his flight after the woman’s wheelchair assistance did not arrive and she was going to miss her connecting flight. Larry found a wheelchair and took her, along with her bags and dog, to the gate of her next flight. Larry went above and beyond the call of duty and represented the company in an outstanding way.
Inflight: Edmond Sanjines Nominated by: Lisa Krawczyk, Inflight
Lisa saw Edmond assist two elderly women by carrying their luggage down the stairs at the airport, then going back up and escorting them down. When Lisa inquired as to whether the escalator was broken, Edmond said the escalator wasn’t, but that the women were scared to use it. Edmond took the initiative to help others, even when it wasn’t required of him.
SOC: Ben Dunbar Nominated by: Jancer Thomas, RDU MX
Jancer Thomas who told us how Ben Dunbar is always the consummate professional, continually going the extra mile to ensure that the outstations have all the support they need. His system knowledge is beyond compare, and on multiple occasions, he has been the saving grace that has prevented departure delays.
Maintenance: Rebecca Luer Nominated by: Randy Berkbigler, GoJet Quality Assurance
Rebecca was nominated by Randy Berkbigler, who told us how Rebecca has a positive and energetic attitude, and always gets the job done, no matter what the circumstances. Recently, Rebecca was in Fresno, CA performing a Repair Station Maintenance Provider Audit when she was asked if she could do an additional audit the following day at another vendor, 350 miles away. Rebecca immediately asked when and where she needed to go. Regarding Rebecca, Randy said, “Her self-initiative and forward thinking are traits that I admire. She is definitely a vertebrae in the backbone of the GoJet Airlines team!”
Team/Flight Crew: First Officer Justin Zeller & Flight Attendant Hillary Eaton Nominated by: Nikki Lutz, Flight Ops/Corporate
Justin and Hillary mobilized GoJet employees and our passengers to show their support for five-year-old Seth Lane by participating in “Wear Yellow for Seth.” Seth suffers from Severe Combined Immunodeficiency Disease (SCID) and underwent his second bone marrow transplant on March 27. As Seth’s favorite color is yellow, his family requested that everyone wear yellow on the day of his surgery and share the photos via social media. Justin and Hillary rose to the occasion, not only recruiting GoJet employees to participate in the cause, but our passengers as well. What a great way to create a positive relationship with co-workers, inspire teamwork, and most importantly, make a little boy smile.
Each winner will receive a $50 Visa gift card, and the person who nominated will receive a $25 Visa gift card. We will be giving away $550 worth of gift cards this quarter!
In addition to the winners, we received many outstanding nominations this quarter. Please join me in also congratulating all of the nominees for their exceptional service. I am proud to work with such a hardworking and talented workforce. Keep up the good work!
And finally, please remember that nominations for the second quarter Above & Beyond contest will be accepted until June 30th. You can submit your nominations online via the link on the employee website or via the link on the employee blog. Please take the time to let us know whenever you see one of your co-workers providing above and beyond service to our passengers or to their co-workers!